The passion for quality

The traceability of our products is ensured from production to sale, guaranteeing food safety throughout the supply chain and the freshness of our products.

All of our products have technical data sheets available in-store to provide the best information to our customers regarding the presence of allergens (gluten, milk, eggs, etc.) and other ingredients (sugar, pork, gelatin, alcohol, etc.).

Each point chaud establishment follows a quality charter, which includes both the group's requirements and the applicable sectoral quality guidelines.

Regular quality audits are carried out at our point of sales to ensure strict adherence to hygiene standards. These audits are conducted by the group's internal quality service and also by an external provider.

These external audits provide certification guaranteeing the food safety of the point of sale (active in the food supply chain). Currently, all of our stores hold this certification, known as the "Smiley" certification.

All of our staff are trained in good hygiene practices to provide our customers with all the necessary guarantees. Professional training sessions are organized every month by the group.

Additional training is also offered in terms of customer service and hospitality, as adhering to our standards is a fundamental element of our business relationship.